At Affordable DTF, we strive to ensure your complete satisfaction with every order. If you’re not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below:
1. Returns:
- We accept returns on eligible items within 30 days of the original purchase date.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- To initiate a return, please contact us at [contact email or phone number] to request a return authorization.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2. Refunds:
- Upon approval, refunds will be processed to the original method of payment within 5-7 business days.
- Shipping costs are non-refundable. Any shipping fees incurred for returning the item will be deducted from your refund.
- Refunds are issued for the cost of the returned merchandise only. Any additional fees, such as taxes or customs duties, are non-refundable.
3. Exchanges:
- If you need to exchange an item for a different size or design, please contact us to arrange the exchange process.
- Exchanges are subject to product availability. If the desired item is not available, a refund or store credit may be offered instead.
4. Damaged or Defective Items:
- In the rare event that your item arrives damaged or defective, please contact us immediately to arrange for a replacement or refund.
- We may require photographic evidence of the damage or defect to facilitate the resolution process.
5. Non-Returnable Items:
- Certain items are non-returnable, including personalized or custom-made products.
- Gift cards and downloadable software products are also non-returnable.
6. Returns Address:
- Please contact us to obtain the appropriate return address for your specific return request.
By placing an order with Affordable DTF, you agree to adhere to the terms and conditions outlined in this return and refund policy.
If you have any further questions or concerns regarding returns or refunds, please don’t hesitate to contact us. Your satisfaction is our priority, and we’re here to assist you every step of the way.